Will they have a pre-visit before the procedure?

Hey,
My sister is 16 years old. She is bothered by her crooked front teeth.
She is afraid of the dentist. We have planned to wear braces over her teeth. But she is scared of the pain.
During her childhood, she has got a worse experience with her dentist. This makes her feel bad and reluctant to go to the dentist.
We searched about the various clinic and found this one offering 6 months braces in Houston. Does anyone know about them? Will they have a pre-visit before the procedure?
Please do reply

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